Demand & strategy
Programme leads who own the conversion model and the commercial relationship. Each carries a maximum of three clients and presents their own results.
Northbridge Marketing was started in Leeds in 2016 by a technical SEO consultant and a marketing operations lead who had spent years being handed campaigns that could not be measured and CRMs that could not be trusted.
Between us we had audited well over a hundred B2B marketing functions. The pattern was almost always the same: competent people producing reasonable work on top of a measurement layer that made it impossible to tell what was working. Lifecycle stages nobody could define. Three teams reporting three revenue figures. A CRM full of contradictions.
Agencies were not incentivised to fix that. Fixing it takes a month, produces nothing photogenic, and makes it harder to claim credit afterwards. So it stayed broken, and everyone kept optimising in the dark.
Northbridge was built around the opposite bet: do the boring foundational work first, insist on it, and accept that some prospects will go elsewhere for something quicker. Ten years later that first month is the thing clients most often say they underestimated.
Four practices. Operations is larger than a firm our size would normally justify, because it is where the failures we were founded to fix actually live.
Programme leads who own the conversion model and the commercial relationship. Each carries a maximum of three clients and presents their own results.
Technical SEO engineers and content strategists, including two former in-house developers who write the migration specifications themselves.
Marketing operations, analytics engineering and attribution. They hold veto power over any claim that appears in a client report.
A deliberately small paid team, because in B2B paid media should be a component of the system rather than the whole of it.
These appear in our engagement letters. Each has cost us at least one prospective client, and we have kept all of them.
We will not launch a programme on top of a measurement layer we do not trust. If a client insists, we decline the engagement rather than produce reporting we cannot defend.
The sales leader participates in the first four weeks. Without shared ownership of what qualification means, every subsequent report becomes a negotiation.
Data models, stage definitions, campaign logic, SQL, migration specifications. In your repository, in plain English, readable by someone who joins in two years.
Every monthly report has a section on what did not work and what we are changing. It is the first thing most clients read.
Accounts, code, models and documentation are yours from week one. Sixty days' notice, a full handover, and a call with whoever takes over.
If a channel we run cannot demonstrate contribution across two quarters, we recommend stopping it — and reduce our own fee accordingly.
What did we get wrong last year? Which client have we told to reduce their budget? Can we show you the documentation from a live engagement, redacted? We would rather answer those now than in month six.
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